Moving Services FAQs | Boston, MA | Exela Movers Moving Services FAQs | Boston, MA | Exela Movers




Oh, you’ll know. The company will meet all of the criteria on your checklist. It will be fully licensed and insured; there will be no hidden fees related to taxes, stairs, furniture protection; it will offer discounts; and, of course, your loved ones, and even strangers, will rave about it. Along with the company, be sure to connect with your family members, friends, neighbors, coworkers, and reviewers on Google, Yelp, and Angie’s List to find the best company for your move.

As you can imagine, when the sun is out, so are all of the moving trucks. As our peak season ranges from May to September, we suggest booking with as much notice as possible. Having a moving estimate six weeks prior to your move is ideal. In terms of the actual move, we recommend that you consider moving midweek or mid month. During these times, we can offer you more flexible moving dates and times as well as lower hourly rates.

Well, to start off, if you’re local, it’s free! After scheduling a date, a relocation specialist will arrive at your home to complete a visual survey of your items. The specialist will need to see all of the items you plan to move including those within closets, crawl spaces, cabinets, and storage units. By the end of the visit, the specialist will review your plans with you, provide you with a verbal estimate, and then email you a more detailed copy.

The process is easy! We’ll start with securing your moving date and time; to secure your moving date and time in our system, we’ll need a deposit. This deposit will be applied to your final bill. All deposits are non-refundable but, fortunately, may be applied to future moves or scheduling changes if needed. Then, we will send you a confirmation email verifying your moving information.

Great question! We recommend that you contact your building management when planning your move; reserving a dedicated elevator and loading dock will expedite and decrease the overall total time for your move. Also, ahead of time, we recommend that you obtain parking or moving permits from your local city hall for your starting and destination address. Though each city varies, these permits may be purchased online two weeks prior and must be posted on your street 3-5 days before the move. (On some occasions, Exela Movers provides parking permit services within the city of Boston for an additional fee based on availability and time frame. Please contact us at least three weeks in advance of your move to inquire about these services. We are happy to help!)

We’re glad you asked! We know, with moving, you have a heavy load, literally, so we’re happy to lessen that load with cost-effective packing guidelines and organizational tips!



  • Place heavy items, including books, in small boxes.
  • Place lighter items in large boxes.
  • Separate fragile items into labeled boxes.
  • Label all boxes clearly on top and on all three sides.
  • Secure all boxes with durable tape.
  • Transport high-value items, including jewelry, money, antiques, and collectibles, yourself, if possible.

Contact us beforehand when

  • you haven’t finished packing due to an unanticipated event (so that we can schedule professional packers for you).
  • you need us to transport plants (so that we can make sure the truck has enough space).
  • you need us to transfer high-value items (so that we can package them appropriately).
  • you need us to dispose of trash or unwanted furniture (so that we can alert you to additional fees and make room in the truck).

Dressers, Drawers, Cabinets, Shelves, and Filing Cabinets

  • Empty all of the above into boxes completely.


  • Disconnect electrical devices and plumbing completely.
  • Empty and defrost refrigerators and freezers before movers arrive.

High-Value Items (Items worth more than $100 per pound)

  • Complete and sign the “Extraordinary Value Article Declaration” box on your Bill of Lading.
  • Obtain additional insurance for these items.
  • Package more securely, inform us of these items and your foreman.


  • Research the state’s regulations regarding interstate plant transport.


  • Clear out items from walkways for safe access and easy transfer.
  • Take doors off hinges if items will not fit through.
  • Shovel and salt driveways, sidewalks, and footpaths for snow and ice.

Immovable Items

  • Propane tanks
  • Firearms
  • Paint cans
  • Aerosols


Not necessarily. On the day of your move, a responsible, authorized individual, you or someone you trust, must be present to acquaint the foreman with your belongings and sign the required paperwork. As long as you trust them, we trust them!

They do it all. To start, all furniture is securely wrapped in mattress pads and subsequently either shrink wrapped or taped together. Shrink wrap is a heavy, clear plastic wrap that protects your furniture from being soiled. In some cases, for added safety and climate protection, we use slightly different packing materials to prepare items for short-term or long-term storage.

It depends! Depending on how long the move is, the movers may take a 30-minute break for lunch for which you will not be charged. Although it is certainly not required, providing water, sports drinks, and/or lunch for the crew is very much appreciated, and that might make for a shorter move day, getting you into your new space quicker!

Cash or card! We accept cash or credit card payments, but we do not accept personal checks. In the event that your employer is paying for the move, please prearrange payment prior to your move date. Payments are expected at the close of the bill. As with other service industries, you may wish to thank your movers for a job well done by offering gratuity; though the moving team does not expect a set amount, increasing the gratuity amount is appreciated if you feel that your movers went above and beyond.

We can! Upon request, we provide removal services for both trash and unwanted furniture. There is an additional fee for these services depending on item size.


The question is, what isn’t it? The Bill of Lading is the contract with the moving company and a receipt for your goods, which all moving companies are required to prepare. It specifies the timeframe for your move, moving company responsibilities, and terms and conditions for payment. While we provide you with a copy of your Bill of Lading, it is your responsibility to read and understand the information before you sign your John Hancock.

Yes, indeed! Exela Movers is fully licensed and insured. Upon request, we are able to provide you a copy of our certificate of insurance (COI) or building/tenant-specific COI. If your building requires a specific COI, please allow at least 3-5 business days for personalized processing. Our basic insurance covers $0.60 a pound, which is required by the state of Massachusetts.

Our premium insurance costs $75 to cover $5000 (of depreciated value), and we can go up from there. If you have items of particular high-value (for example, worth over $5,000), please bring this to our attention during the planning phase so that we may discuss other insurance options, individual assessment, and even private coverage.

We do, we do! We provide short-term and long-term storage based on availability and size of the unit needed. Our storage facility is climate-controlled and video-surveillanced with restricted access to our employees only.  

Yes, we do! We sell a variety of moving and packing supplies. Orders may be placed online, and local orders greater than $75 are even eligible for free shipping and delivery.

We understand that costs feel like they rack up when moving, but we are worth every penny! Exela Movers specializes in personalized moves with express delivery. Your belongings are handled by Exela Movers employees only. We are not a van line moving company, so we do not combine your belongings in the truck with other people’s items. We provide you with a guaranteed move-in and move-out date, which is included in your flat rate at no extra charge.

For the most part, yes! We are prepared to move during extreme heat, rain, sleet, or snow. We are equipped with supplies to keep your belongings safe. To keep your belongings and the team safe, we recommend that you shovel, salt, rake, or clear the best possible access in preparation for your team’s arrival. In the case of a state emergency, city restriction, or otherwise dangerous condition, we will contact you to reschedule your move.

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